Do I need to reinstall it after renewal? What's your data retention policy?

The data will be available on the cloud panel for a limited time, depending on your license status.

For a valid license:

  • Data Duration: Maximum of three months for account.
  • Data Amount: Maximum of 30000 for each data type per device.

For an expired license:

Expired < 14 days

  • Data Duration: Maximum of three months for account.
  • Data Amount: Maximum of 30000 for each data type per device.
  • Upon renewal, the App will continue to work without the need to reinstall or re-register.

14 days < Expired < 30 days

  • Data Amount: Maximum of 100 latest for each data type per device.
  • Upon renewal, the App will continue to work without the need to reinstall or re-register.

Expired >= 30 days

  • All the data will be deleted.
  • You must re-register the App with physical access upon renewal to continue monitoring.