A failed or canceled order occurs when a credit card payment is declined or the information provided during purchase must be corrected or completed.
You can create a new order and pay with a different card. Please correct the phone number, full name, and billing address. Also, please don’t use VPNs or other proxies when you purchase.
Note: You will not be charged if your order is canceled or failed. However, pre-authorized checks must be voided first.
What is a pre-authorized check?
When creating a credit card order, the payment system will automatically place an authorization check on your bank account after every payment attempt to “save” the amount in case the payment is approved.
If the payment doesn’t go through (if your order is canceled or failed), this authorization check will be voided, which means you will no longer see the charge in your account. This process can take up to 10 business days.